When you place an order with us on shejolly.com, you are welcome to return any full priced item(s) for a refund or exchange, provided you return them within 15 days of delivery. Items purchased from our online outlet item may be returned within 15 days of receipt for an exchange or refund. To return an item, please provide your order number. Once your return has been approved you will be directed to our returns portal to print and arrange your return. Please note that the cost of returning an item is your responsibility. We strongly recommend that you obtain proof of postage as SHEJOLLY accepts no liability for returned orders that do not reach us. If your item is faulty, once we have confirmed and accepted your return, we will reimburse any shipping costs along with your original order value.